Our Student Policy
Please read the student policy before you start your course. This document covers our full terms and conditions. If you have any queries please contact one of our Student Advisors, or email our tutors.
Click here to download the Student Policy
Application for enrolment
A binding agreement shall arise between you and UK Career Academy Limited, which shall be governed by the laws of the UK, when you accept the Terms and Conditions by completing the online application and enrolment process. The name that will appear on your invoice will be UK Career Academy Limited. Ou registered address is 111 Bradford Court, 123-131 Bradford Street, Birmingham, United Kingdom B12 ONS.
What payment methods do you accept?
We accept payment plans, direct bank transfer or credit card payments.
Refund Policy – What happens if I want to cancel?
Your enrolment date starts on the date the course login email, also known as the welcome email, is sent. This email is used for the purposes of cancellations, deferrals, course extensions and refunds and will serve as your acceptance of The Career Academy Student Policy Terms and Conditions. Students are encouraged to read the Career Academy Student Policy online to ensure that they are aware of their rights and responsibilities as a student with the Academy. If a student wishes to cancel their enrolment they must submit a cancellation request using the online form HERE.
Notification of your cancellation request will not be processed if submitted via phone, text or email. Cancellation forms submitted within your 14 day cancellation period (beginning from your welcome email being sent out), will be entitled to a full money back guarantee! Students enrolled with EasiPay or EziCollect will forfeit the £25.00 payment plan set up fee.
Refunds will only be processed on the 20th of the month. Cancellation forms received outside of your cancellation period will be liable for full course fee’s.
Enquiries & feedback
You will receive a complementary phone consultation with a course adviser when you request an Information Pack. The information you submit is secure and will not be sold for commercial purposes. You will also be automatically added to our eNews database if you make an enquiry with The Career Academy. Please advise our administrator if you do not want to receive updates from The Career Academy.
The Career Academy really appreciates the feedback that you provide on completion of your course and uses this for course improvement and marketing purposes. Please let our administrator know if you would prefer that we did not use your feedback for marketing purposes
How long do I have to complete my course?
Students generally have 6 months to complete their Certificate course or up to 12 months to complete Diploma courses. Some pathways are up to 18 months in duration.
Payment plan terms & conditions
If you elect to pay via an Interest FREE Payment Plan form via Eazicollect, you are deemed to have accepted Eazicollect terms and conditions found here
Course material
You will receive your welcome email and online Totara login details to access your course content immediately.
Privacy Statement
We collect personal information from you, including information about your:
- Name
- Contact information
- Billing or purchase information
We collect your personal information in order to enrol you in our courses.
Besides our staff, we share this information with our associated agencies as required to process student memberships and debt collection agencies should the need arise.
We keep your information safe by storing it securely and only allowing appropriately trained staff and relevant government authorities to access it.
You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you’d like to ask for a copy of your information, or to have it corrected, please contact us at studentservices@thecareeracademy.com, or 0800 112 0911
Make a complaint
If you feel we are not meeting your expectations for any reason. Please click here to make a complaint and management will get back to you within 10 days.
Is The Career Academy Registered Internationally?
Yes – The Career Academy United Kingdom is Internationally Approved and Registered by IARC
The Career Academy United Kingdom is also Accredited by ICOES.
Please read the student policy before you start your course. This document covers our full terms and conditions. If you have any queries please contact one of our Student Advisors, or email our tutors.
We accept payment plans, direct bank transfer or credit card payments.
Students are deemed to be enrolled in a course when they have accepted the Term’s & Conditions as advised by the student adviser. This is further confirmed once approval to take payment has been given. Students are encouraged to read the Career Academy Student Policy online to ensure that they are aware of their rights and responsibilities as a student with the Academy. Cancellations within 10 days of receiving your Log in Email will be entitled to a full money back guarantee. Refunds will only be processed on the 20th of the month. If you cancel after this time, you will be liable to pay the full amount outstanding. Requests for course cancellations must be made by filling in this online form.
A binding agreement shall arise between you and Career Academy Australia, which shall be governed by the laws of Australia, when you accept the Terms and Conditions by completing the online application and enrolment process. The name that will appear on your invoice will be Career Academy Australia PTY Ltd.
You will receive a complementary phone consultation with a course adviser when you request an Information Pack. The information you submit is secure and will not be sold for commercial purposes. You will also be automatically added to our eNews database if you make an enquiry with The Career Academy. Please advise our administrator if you do not want to receive updates from The Career Academy.
The Career Academy really appreciates the feedback that you provide on completion of your course and uses this for course improvement and marketing purposes. Please let our administrator know if you would prefer that we did not use your feedback for marketing purposes.
If you elect to pay via Payment Plan, you are deemed to have accepted DebitSuccess terms and conditions.
There is a one-off payment plan establishment fee of $50 which will be added to your payment plan balance.
You will receive your welcome email and online Totara login details to access your course content within 1 business day.
We collect personal information from you, including information about your:
- Name
- Contact information
- Billing or purchase information
We collect your personal information in order to enrol you in our courses.
Besides our staff, we share this information with our associated agencies as required to process student memberships and debt collection agencies should the need arise.
We keep your information safe by storing it securely and only allowing appropriately trained staff and relevant government authorities to access it.
You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you’d like to ask for a copy of your information, or to have it corrected, please contact us at studentservices@thecareeracademy.com, or 0800 112 0911
If you feel we are not meeting your expectations for any reason. Please click here to make a complaint and management will get back to you within 10 days.
No, the Career Academy is not an RTO as we focus on industry accredited course and partner with providers such as Xero, MYOB, AAT, International Association of Bookkeepers, Institute of Hospitality, etc.
Yes – The Career Academy United Kingdom is Internationally Approved and Registered by IARC
View our IARC Certificate of Registration
The Career Academy United Kingdom is also Accredited by ICOES.
View our ICOES Accreditation Certificate
